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🌿 Sliding-scale fees based on income — No one turned away.

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Our Services

Kitchen-table help for every healthcare challenge.

Every service we offer is available on a sliding-scale fee. The cost of help should never be a barrier to getting it.

All services are available on a sliding scale. Fees are based on household income and family size. First consultation is always free. No paperwork required — we trust your word. No family is ever turned away for inability to pay. See our full fee schedule →

SERVICE 01

Health Insurance Navigation

Health insurance is complicated by design. We make it clear. Whether you’re choosing a plan for the first time, switching coverage, or trying to understand what you already have, we walk through it with you in plain language — no jargon, no pressure.

  • Plan comparison (Marketplace, Medicare, employer plans)
  • Open and Special Enrollment guidance
  • Insurance literacy education
  • EOB interpretation
  • Provider and network verification

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SERVICE 02

Medical Bill Review & Negotiation

Medical billing errors are more common than most people know. We audit your bills line by line, compare them against your EOB, and identify overcharges, duplicate charges, and items that should have been covered. Then we negotiate on your behalf.
  • Itemized bill audit
  • EOB cross-reference and error identification
  • Provider billing office negotiation
  • Financial assistance and charity care inquiry
  • Payment plan guidance

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SERVICE 03

Prior Authorization Support

When your insurer requires approval before covering a medication or procedure, the paperwork and phone calls can be overwhelming. We handle it — gathering the clinical documentation, completing the forms, and following up until you get an answer.
  • PA requirement verification
  • Clinical documentation coordination
  • Form preparation and submission
  • Expedited review requests when time-sensitive
  • Denial follow-up and appeal initiation

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SERVICE 04

Prescription Cost Savings

The price difference between what you’re paying and what’s available can be dramatic. We check manufacturer assistance programs, patient support programs, discount cards, and formulary alternatives to find the lowest possible cost for your medications.
  • Formulary status and tier review
  • Manufacturer copay cards and patient assistance programs
  • Discount card comparison (GoodRx, etc.)
  • Medicare Part D Extra Help enrollment
  • Massachusetts Prescription Advantage screening

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SERVICE 05

Claims & Appeals Advocacy

A denial letter is not the end of the road. Most denials can be appealed — and many are overturned. We review the denial, build the case with supporting documentation, and guide you through the appeals process step by step.
  • Denial letter review and analysis
  • Appeal packet preparation
  • Medical necessity documentation
  • External review (Office of Patient Protection)
  • Medicare appeal escalation (IRE, OMHA, Council)

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SERVICE 06

Medicare & Medicaid Assistance

Medicare enrollment has deadlines, penalties, and decisions that can affect your coverage and costs for years. We guide seniors and families through every step — from initial enrollment to plan selection to savings programs — so nothing falls through the cracks.

  • Medicare Parts A, B, C, D enrollment guidance
  • Medicare Savings Program screening (QMB, SLMB, QI)
  • MassHealth / Medicaid eligibility screening
  • Medicare Advantage plan comparison
  • Dual eligible (Medicare + Medicaid) coordination

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Not sure which service you need?

Start with a free 30-minute consultation. We’ll listen first and figure it out together.

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No paperwork · No pressure · No obligation